![]() ![]() Some sought information on how they could help or donate food and water. People continued to call over the next several days. Starting that Monday with what Reynolds called the "organized chaos" of relaying information between different officials, agencies and departments, and communicating with the public during what for hours remained an active threat, calls didn't taper off until the shooter was apprehended around 6:30 p.m., Marchiafava said. "It was pretty impressive to see how everyone gelled together." "The communication between the two centers and the command post (Highland Park Fire Station 33), it flowed and everyone was there for the same mission, which was awesome to see," she said. Marchiafava, who had been scheduled for a noon-midnight shift but rushed to Highland Park as soon as she heard the news, called their work "outstanding." "They heard what was going on and responded into work knowing their assistance would be needed." "Many of them reported to work not even being notified," Reynolds said. Within an hour of that first call, 20 supervisors and telecommunicators were at their posts, nearly three times the norm for a July 4. On July 4, 2022, dispatch answered 3,346. On a typical Fourth of July, Glenview Public Safety Dispatch handles 1,143 calls on average, Village President Mike Jenny said at the Aug. Reynolds, also president of the Illinois chapter of the Association for Public-Safety Communications Officials, noted the Regional Emergency Dispatch "RED" Center in Northbrook, a divisional headquarters for the Mutual Aid Box Alarm System (MABAS), "definitely played a part" supplementing response such as dispatching ambulances. Reynolds and 911 shift supervisors Andrew Ostman, John Bianchi and Marchiafava - now operations manager - were among 28 Dispatch Center personnel the Glenview village board recognized for their efforts on Aug. Reynolds was at Antioch's Independence Day parade when dispatch notified him of the Highland Park event. They thankfully don't expect mass casualty events like this, but they hear things that have a lasting effect on them," he said. He did an excellent job, but that's just one example of the types of things that the telecommunicators experience. "That was the first call he received, from a person who was having the worst moment of their life. ![]()
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